The airline, still recovering from its mid-December meltdown, has said it will pay millions to its employees who worked during Dec. 20-Jan 3 as "gratitude pay." The union representing SWA pilots accepted the bonus, equaling an estimated $45 million, or $4,500 per pilot. The flight attendant union didn't release any financial information, but did say that the compensation was "appropriate but does not redeem the airline." Southwest did say other groups would receive pay as well, but those employee groups were not immediately identified. Southwest has also brought on a 3rd-party aviation consulting firm to assess the meltdown.
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